Contact

CUSTOMER SERVICE & ADMIN

Contact our Customer Service & Admin team on 0800 775 690 for all your elevator and door service needs.

You can also email us at nz@kone.com

EMERGENCIES AND CRITICAL ISSUES

To report an emergency such as passenger entrapment or report critical equipment issues and disruptions, please contact KONE's 24/7 Customer Care Centre on 0800 775 663.

OUR OFFICES

KONE has service centers and sales offices across New Zealand.

You can browse the locations and office details via the link

Select your city

Other contact information

HOW CAN WE HELP YOU?

For general inquiries, please contact us by submitting a contact form.

KONE Online

New buildings
New buildings

Work with one of the global leaders in lifts, elevators, escalators and doors. From the first meeting, through all the stages of the development process, we'll work together with you to help you succeed. Click to learn more! Overview

New buildings >

Lifts & Elevators

Discover the new KONE DX Class connected elevator solutions with built-in connectivity to future-proof your building and deliver a redefined user experience.

New buildings > Lifts & Elevators >

KONE MonoSpace® DX

Discover the machine room-less KONE MonoSpace® DX passenger elevator for low and mid-rise residential and commercial buildings.

New buildings > Lifts & Elevators >

KONE MiniSpace™ DX

Discover the KONE MiniSpace™ DX elevator with a compact machine room and digital connectivity for mid and high-rise buildings.

New buildings > Lifts & Elevators >

KONE TranSys™ DX

Discover the machine room-less KONE TranSys™ DX goods and passenger elevator for demanding people flow environments like public transport, retail, and medical facilities.

New buildings > Lifts & Elevators >

Elevator connectivity

Discover how KONE’s smart elevator solutions with built-in connectivity add value and make your building a more attractive prospect for tenants and visitors.

New buildings > Lifts & Elevators >

Elevator interior design

Discover how KONE DX Class elevators help you bring your design vision to life and create an elevator experience that helps your building connect with people and make a lasting impression.

New buildings > Lifts & Elevators >

KONE Essentials™ DX

We've specifically engineered our lift to meet the demands of New Zealand users, giving you an optimised and affordable solution with a faster turnaround.

New buildings > Lifts & Elevators >

Construction solutions

Discover our elevator and maintenance solutions for construction time use (CTU) that save time by safely speeding up the flow of people and goods.

New buildings >

Escalators & autowalks

Escalators, moving walkways and travelators for different building types and building requirements. Indoor and outdoor options available. Click to read more!

New buildings > Escalators & autowalks >

TravelMaster 110

The TravelMaster 110 escalator is optimised for retail environments with smooth and safe operation. Click to see more.

New buildings > Escalators & autowalks >

TravelMaster 115

The TravelMaster 115 is an inclined moving walkway (10-12 degrees) for buildings where passengers move with heavy carts. Click to read more!

New buildings > Escalators & autowalks >

TransitMaster 120

The KONE TransitMaster™ 120 is a durable, eco-efficient escalator optimised for transit centers. Click to read more!

New buildings > Escalators & autowalks >

TransitMaster 140

The KONE TransitMaster™ 140 is a highly durable escalator designed for the most demanding public transportation environments such as metro stations and airports. Click here to read more!

New buildings > Escalators & autowalks >

TransitMaster 165/185

The KONE TransitMaster™ 165/185 is a heavy-duty autowalk primarily targeted towards the infrastructure segment with demanding traffic conditions, such as airports and public transport centers.

New buildings >

Advanced People Flow Solutions

Make your building more attractive to tenants with the latest smart building solutions for increased security, comfort and convenience. Read more here!

New buildings > Advanced People Flow Solutions >

Access solutions

Learn about access control and integrated access solutions for a wide range of building types.

New buildings > Advanced People Flow Solutions >

Destination solutions

Improve elevator performance. We offer destination solutions for a wide range of building types.

New buildings > Advanced People Flow Solutions >

Infotainment solutions

Find out how to enhance the passenger experience in KONE DX Class elevators with KONE infotainment solutions.

New buildings > Advanced People Flow Solutions >

Monitoring solutions

Learn about KONE monitoring solutions, which enable real-time inspection of elevator and escalator operation across multiple locations via a single interface.

New buildings > Advanced People Flow Solutions >

Office Solutions

Rethink the workplace environment and transform your office with solutions designed to enhance People Flow experiences and create healthier, safer workspaces.

New buildings > Advanced People Flow Solutions >

Health and wellbeing solutions

Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy.

New buildings > Advanced People Flow Solutions >

KONE Office Flow

KONE Office Flow is a modular, connected solution that adapts with the needs of your building and its users, providing smooth people flow with touch-free access and personalized user experiences that make office environments more attractive and efficient.

New buildings >

People Flow Planning and Consulting

Discover how KONE People Flow Planning & Consulting services can help you create a smart building with seamless people flow through expert analysis, elevator data, and world-class tools.

New buildings >

Ecosystem Partners

Find out about KONE People Flow Ecosystem partners and how smart, innovative services can ensure the best possible user experience in your building.
Existing buildings
Existing buildings

Find trusted maintenance and modernisation experts who specialise in elevator services and escalator services for any make or model of equipment across the entire building lifecycle. Overview

Existing buildings >

Maintenance

Find a trusted elevator maintenance company who offers tailored elevator maintenance and escalator maintenance services for any make or model of equipment.

Existing buildings > Maintenance >

Your maintenance journey

Learn about your maintenance journey with KONE and our intelligent maintenance services and contract options for elevators, escalators, and automatic building doors.

Existing buildings > Maintenance >

KONE Care – preventive maintenance

Discover how KONE’s flexible, tailored preventive maintenance services keep your elevators, escalators, and automatic building doors safe and in good condition.

Existing buildings > Maintenance >

KONE 24/7 Connected Services

See how predictive maintenance reduces faults, speeds up repairs and increases safety. Our predictive maintenance solutions proactively monitor elevators and escalators.

Existing buildings > Maintenance >

Customer communications channels

Stay up to date with equipment status and maintenance work progress around the clock.

Existing buildings > Maintenance >

Customer service

Find out how to contact KONE when you need to make a maintenance service request or report an incident, and how to stay up to date with maintenance work via our digital channels.

Existing buildings > Maintenance >

Managing people flow and user experience with KONE DX

Our connected KONE DX elevator solutions add value to your building and make sure it’s ready for whatever the future brings. Improved accessibility for residents and visitors and a cleaner, healthier environment.

Existing buildings >

Elevator modernisation

Find a trusted partner who offers simple and innovative elevator modernisation solutions that can improve the safety, appearance and functionality of your elevator equipment.

Existing buildings > Elevator modernisation >

Full elevator replacement

Discover our eco-efficient full-replacement solutions and a hassle-free process that keeps your project on time and on budget while minimising disruption to life in your building.

Existing buildings > Elevator modernisation >

Modular modernisation

Modular modernisation covers areas like the hoisting machinery, electrification system, elevator car, and doors.

Existing buildings > Elevator modernisation >

MonoSpace Upgrade

Learn about the solutions to upgrade your KONE MonoSpace® elevator.

Existing buildings > Elevator modernisation >

Component upgrades

Discover our wide range of elevator upgrades covering things like the elevator door operator, signalisation, and lighting system.

Existing buildings >

Escalator modernisation

Our escalator modernisation solutions will increase their lifespan, giving you the flexibility of replacing the entire installation or just individual components.

Existing buildings > Escalator modernisation >

Full escalator replacement

With full escalator replacement you benefit from reduced energy costs, as well as greater safety, reliability, and style.

Existing buildings > Escalator modernisation >

Modular modernisation

With our modular escalator modernisation solutions you can renew and upgrade individual components or complete systems, all with minimal inconvenience to tenants and visitors.

Existing buildings >

Advanced People Flow solutions

Advanced People Flow Solutions integrate equipment and devices into one holistic smart building solution. Discover our solutions for access and destination control, as well as communication and equipment monitoring.

Existing buildings > Advanced People Flow solutions >

Office Solutions

Rethink the workplace environment and transform your office with solutions designed to enhance People Flow experiences and create healthier, safer workspaces.

Existing buildings > Advanced People Flow solutions >

Health and wellbeing solutions

Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy.

Existing buildings > Advanced People Flow solutions >

KONE Office Flow

KONE Office Flow is a modular, connected solution that adapts with the needs of your building and its users, providing smooth people flow with touch-free access and personalized user experiences that make office environments more attractive and efficient.

Existing buildings >

People Flow Planning and Consulting

Discover how KONE People Flow Planning & Consulting services can help you create a smart building with seamless people flow through expert analysis, elevator data, and world-class tools.

Existing buildings >

Ecosystem Partners

Find out about KONE People Flow Ecosystem partners and how smart, innovative services can ensure the best possible user experience in your building.
Digital Services
Tools & downloads
Tools & downloads

Downloads, Codes and standards, Glossary Overview

Tools & downloads >

Tools for architects

See how KONE elevator planning tools and an elevator model can help your next project run smoothly.

Tools & downloads >

Tools for designers

See how KONE elevator planning tools and an elevator model can help your next project run smoothly.

Tools & downloads >

Glossary

We've created a handy glossary to help you make sense of the industry's technical terms and acronyms. Click on a word or phrase to see the definition!

Tools & downloads >

Codes & standards

We offer a range of solutions for ensuring compliance with various codes and regulations, including accessibility. Learn more here!

Tools & downloads >

Brochure Library

View our latest brochures, handbooks and flyers to help you plan and design your people flow solutions.
Stories & references
Stories & references

Overview

Stories & references >

Stories

What does city life mean for people in the world’s different urban environments? Our stories look for answers.

Stories & references >

Press releases

KONE's press release stories & references from 2014 onwards. Choose a category and year from the dropdown boxes to find a certain release.

Stories & references >

References

KONE is proud to present these selected achievements,projects and case studies from around the world.
About us
About us

We understand People Flow in and between buildings, making people’s journeys safe, convenient and reliable. We make cities better places to live. Overview

About us >

KONE as a company

About us > KONE as a company >

Environment

KONE's committed to helping the environment with low-carbon emissions and is a part of the Green Council of New Zealand - Read More!

About us > KONE as a company >

Safety

KONE embraces the culture of safety. It is our strong belief that all incidents are preventable and that safety is a joint effort. Read more here!

About us > KONE as a company >

Quality

At KONE, quality is embedded in everything we do, from customer interaction and product planning all the way to the services we offer. Read more.

About us > KONE as a company >

Innovations

Together with our partners, we constantly strengthen our position as innovation leader in our industry. At KONE, our track record in research and development means we hold more than 3,000 patents across our businesses.

About us > KONE as a company >

Culture

KONE's company culture consists of three core principles and four company values.

About us >

Contact us

Visit us at one of our branches across New Zealand. Find out your nearest location or call us on our 24 hour customer service line.

About us > Contact us >

Branch offices

About us > Contact us >

Contact form

For general inquiries, fill in the form below.

About us > Contact us >

Supplier e-invoicing

About us >

Careers

At KONE, we are dedicated to improving urban life, growing together and winning together. Learn more about the job opportunities we offer in the lift, elevator, escalator and automatic building door space.

About us > Careers >

Apprenticeships

About us > Careers >

People of KONE Asia Pacific

KONE is a global leader in the industry with presence across the world. Find out all about what it means to work here with KONE in Asia Pacific.
KONE Online
Contact us

Office locations

KONE has service centers and sales offices across Australia and New Zealand. Browse the locations below and click the office names for contact details.

BRANCH NAME	PHONE NUMBER	ADDRESS	Suburb	POSTCODE
Auckland (New Zealand Head Office)	+64 9 361 9000	Level 2A, 22 Pollen Street	Grey Lynn	1021
Wellington	+64 4 381 4330	17-21 Haining Street	Te Aro	6011
Christchurch	+64 3 338 3900	Unit 7, 9 Craft Place	Middleton	8024
Dunedin	+64 3 477 5627	5 Buller Street	Dunedin	9016

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