Predictive Maintenance | Solutions for elevators and escalators – KONE

What is predictive maintenance?

Predictive maintenance uses AI-based analytics to identify and report potential issues before a problem happens. It allows predictive maintenance companies like us to offer maintenance services which minimise the need for elevator repair services while also reducing the risk of equipment breakdowns.


Office spaces

Better people flow – better productivity for your office workers.

Urban life - Uninterrupted

KONE 24/7 Connected Services provides valuable information on upcoming maintenance needs and identifies any potential issues before they cause problems. We connect your elevators and escalators to our cloud-based service and use artificial intelligence-based analytics to make smarter predictive maintenance decisions that take people flow to a whole new level.


AI-based predictive maintenance increases the value of your building and prolongs equipment lifetime.


Continuous performance and risk analysis reduces the risk of breakdowns and improves accessibility.


24/7 monitoring means you’re immediately informed if there is a problem and can plan ahead for future maintenance needs.

Predict future investments with KONE 24/7 Planner

Predict future investments with KONE 24/7 Planner

KONE 24/7 Planner is a predictive maintenance and elevator budgeting solution designed to remove the guesswork and sharpen your asset management strategy.

Results that speak for themselves

KONE 24/7 Connected Services has already helped to improve the reliability and performance of tens of thousands of different pieces of equipment in buildings of all kinds.

Improved user experience

Round-the-clock monitoring increases safety and improves accessibility. The end result is smooth people flow and satisfied users.

Effortless maintenance and planning

By proactively identifying and fixing issues before they cause problems, we save facility managers’ time and cut their workload. Fact-based recommendations for asset management help prolong the equipment lifetime.

A boost for your business

When your equipment runs smoothly, so does your business. By addressing issues proactively and optimising maintenance schedules according to your needs, we give people flow, and your business, a boost.

The smart way to add value

Smart predictive maintenance and fact-based asset management planning helps you to make better investment decisions, prolongs equipment lifetime and keeps your building ahead of the game.


Proactive identification of faults

Share of proactively performed maintenance activities during the first 2 years:


Fewer faults visible to end users

Reduction in amount of call-outs during the first 2 years:

KONE 24/7 Connected Services offering

Making your journeys efficient and user friendly, from door to destination.


Maximise elevator operating hours with predictive maintenance

KONE 24/7 Connect

Cloud-connected elevators and escalators provide a constant stream of usage data that helps us to make intelligent, predictive decisions on how to solve potential problems before they cause disruption. Advanced analytics determines if an issue is critical and needs to be addressed immediately or if it can be solved during the next scheduled maintenance visit, resulting in more efficient maintenance.

Information is shared in a transparent format that can be tailored to your reporting needs, so you’ll always know what’s happening – and what we have prevented from happening.


Real-time equipment condition monitoring

KONE 24/7 Alert

KONE 24/7 Alert is a round-the-clock diagnostics service that continuously monitors and analyses the operating status of your escalators.

If a problem occurs, you’ll be notified immediately with instructions on how to safely restart the equipment and details of what caused the issue.


Data-driven asset management planning

KONE 24/7 Planner

KONE 24/7 Planner takes asset management planning to a whole new level with fact-based and timely recommendations that help prolong the lifetime of your elevators.

Data on equipment condition and information about future repairs and upgrades help you to prioritise where and when to invest, as well as how to schedule work so that it causes minimum disruption to people flow.

KONE 24/7 Planner is now available in New Zealand

Here's how it works

Intelligent predictive maintenance that keeps your building moving

1 Round-the-clock monitoring

We keep a constant eye on how your equipment is performing.


2 Intelligent analysis

Intelligent technology analyses maintenance needs and detects potential problems before they cause disruption.


3 Timely alerts

Our technicians get the right information at the right time to help them fix problems fast.


4 Clear reporting

We’ll keep you fully informed about all the work we do and what the outcome was.


Stay up to date anytime, anywhere

KONE predictive maintenance services give you real-time info when you need it.


KONE Online

KONE Online gives you and your team round-the-clock access to performance, maintenance, breakdown, and repair data for all your equipment via an easy-to-use web portal.


KONE Mobile

With the KONE Mobile app you can stay up to date with everything that’s going on with your equipment anywhere, anytime. You can choose to receive smartphone notifications on equipment status, maintenance schedules, and the progress of any maintenance work we’re doing for you.

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Get in touch

You can use the form below to tell us more about how we can help you. One of our team will be in touch as soon as possible to discuss your needs.

Sample form

If you're requesting a service call out or repair please contact KONE’s 24/7 Customer Care Centre on 1300 362 022. For general enquiries, please fill in the form below.


My query is about *|Installing new equipment in a new building|Installing new equipment in an existing building|Repairing or upgrading existing equipment|Maintenance|24/7 Connected Services|Other
Equipment/service type *|Elevators|Escalators|Autowalks|Advanced People Flow solutions

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