Maintenance customer service | Contact us now for maintenance-specific inquiries


Would you like to speak to someone?


Talk to an expert

Contact our Customer Service & Admin Team on

0800 775 690 for all your service needs.

You can also email us at


Report an incident

To report an emergency such as passenger entrapment or report critical equipment issues and disruptions, please contact KONE's 24/7 Customer Care Centre

New Zealand: 0800 775 663


Find an office near you

KONE has service centers and sales offices across Australia and New Zealand.

You can browse the locations and office details via the link below.

Get in touch

You can use the form below to tell us more about how we can help you. One of our team will be in touch as soon as possible.

Sample form

How can we help you? *|I am interested in a KONE product or service|I want to contact KONE customer service

My message is about *|Maintenance services|Invoices|Ongoing project|KONE digital tools|A complaint|Feedback about KONE|Other

My query is about *|Installing new equipment in a new building|Installing new equipment in an existing building|Repairing or upgrading existing equipment|Maintenance services|Residential Flow in a new building|Residential Flow in an existing building|24/7 Connected Services|Other
Equipment/service type *|Elevators|Escalators|Doors|Smart building solutions|People Flow planning services|Multiple/other
Building type *|Residential|Office|Retail|Hotel|Leisure, education, special buildings|Medical|Public transportation and airports|Marine (e.g. vessels or offshore installations)|Other
Your role *|Architect|Builder|Resident|Housing board member|Facility manager|Building owner|Developer|Consultant|Other

Please notice, that when you submit this form, we will be collecting your personal data. For more information about personal data processing, please see our Privacy Statement.


Get important information quickly

Stay up-to-date with real-time performance data and maintenance activity tracking. Our online tools offer peace of mind by making it easy to monitor your equipment.

Maintenance customer service | Contact us now for maintenance-specific inquiries

Person working on the floor - KONE Online on laptop screen and KONE Mobile on smartphone screen.

KONE Online

Round-the-clock access to performance, breakdown and repair data for all your equipment anywhere, anytime via an easy-to-use web-based portal.

KONE - Woman looking at her phone in an office building lobby.

KONE Mobile

An easy-to-use app with real-time equipment status notifications, maintenance schedules, and the progress of ongoing maintenance work.


Monitor equipment

Ger real-time information on your elevators, escalators and automatic doors.


Track maintenance

Review pas, ongoing and upcoming work plus the associated invoices.


Contact support

Talk to a customer service professional immediately when you need it.


Find answers to popular questions

  • Our KONE Online web portal and KONE Mobile app give you and your team round-the-clock access to performance, maintenance, breakdown, and repair data for all your equipment.

  • You can check your equipment’s status via KONE Online or KONE Mobile. If you have connected equipment, you’ll be able to see if we’re already working on fixing the problem. You can make a service request or report an incident by calling us or getting in touch directly from KONE Online or KONE Mobile.

  • KONE Online or KONE Mobile will show you all upcoming and past maintenance visits for all the equipment we maintain for you.


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