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KONE 24/7 Connected Services

SO INTELLIGENT, IT’S PREDICTIVE

Using the latest technology, the elevators can now speak their minds and keep technicians one step ahead of what’s happening. The result? Fewer faults, faster repairs and more peace of mind for you.

SO SAFE, IT KEEPS WATCH 24/7

Elevators and escalators are on duty 24/7 and so are we. If a problem occurs, detailed information tells us what’s causing the issue and how urgent the matter is. By keeping constant watch 24/7, we can respond quickly in case of sudden failures.

SO TRANSPARENT, YOU’LL STAY IN THE KNOW

If critical faults are detected and the technicians are alerted, you’ll be informed immediately. When you’re fully aware of what’s going on, you can plan ahead and budget for future maintenance needs.

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How does it work?

KONE 24/7 Connected Services keep you informed of your equipment's condition round-the-clock.

CONSTANT EYE ON CRITICAL PARAMETERS

Equipment installed in the elevator/escalator gathers information from its parameters, usage statistics and faults. The equipment sends all information in real-time to KONE’s cloud service, where the analytics are located.

ADVANCED TECHNOLOGY DETECTS FAULTS IN ADVANCE

All the data from the elevator is processed by an advanced analysis system. If the system identifies the need for maintenance, it either alerts a technician immediately, or contacts technical support or customer service, according to how critical the problem is.

FULL TRANSPARENCY THROUGHOUT

We will send you clear notifications and report all of the actions we take. When you’re fully aware of what’s going on, you can plan ahead and budget for future maintenance needs.

RESULTS FROM CUSTOMER SITES

This data has been collected during 12 months from 100 pieces of connected equipment from different brands, ages and buildings.

PROACTIVE MAINTENANCE ACTIONS PERFORMED

We discover service needs earlier and fix them before they develop into problems.

9 EARLY SYMPTOMS FOUND PER PIECE OF EQUIPMENT PER YEAR

TIME SAVED AND USER CONVENIENCE IMPROVED

We decrease the number of stoppages and other major incidents.

60% FEWER ISSUES REPORTED BY CUSTOMERS

PROBLEMS SOLVED MORE OFTEN DURING ONE VISIT

Our technicians know the nature of the fault before they arrive, they have the right spare parts and can fix the problem quickly.

25% INCREASE IN RESOLVING ISSUES DURING ONE VISIT