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Rock-solid planning

Getting everything done on time and on budget relies on rock-solid preparation. Proper planning helps us make sure we can do our work as efficiently, safely, and cost-effectively as possible to keep your project on the fast track to success.

Site readiness

To make sure everything we need is in place before we begin installation, we can monitor and report the readiness state of the site. This involves checking the status of the following critical items:

  • Elevator shaft condition – the shaft should be clean, dry, and free of debris.
  • Entrance protection – all entrances to the shaft are protected by full-height protection (supplied by KONE) to prevent personnel from falling in.
  • Lifting points – hoisting beams, lifting eyes, and ventilation ducts must be in place, as specified in the building plans to avoid costly delays to the building process.
  • Power supply – a 3-phase power supply for the installation hoist and the elevator must be installed.
  • Material storage – a clean, dry storage space must be provided on the ground floor of the building, close to the shaft and with clear access.

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Building Information Modeling (BIM)

Long before we arrive on site we use digital planning techniques like BIM to prepare for the installation process. This includes creating 3D digital models of elevators and escalators that contain information on things like building interface points, the forces applied to the building by KONE equipment, and even information about the materials we use. BIM also helps to make collaboration and communication easier between all parties during the project.

Professional project management

When you buy a solution from KONE, you’re getting far more than just equipment and installation. Every single project we handle has a dedicated, accredited project manager with solid experience of running similar projects.

Efficient installation

When it comes to installing your equipment, our goal is to keep everything tidy and efficient so that all personnel get their work done safely and on schedule. The KONE elevator installation process doesn’t require scaffolding, which cuts costs and minimises disruption to other construction work on site.

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Quality assurance and maintenance

Before your new elevator is handed over, we take every necessary measure to ensure that you’re taking delivery of a high-quality solution that will run as it should from day one. This includes testing the ride quality of every single elevator we install before we hand it over and providing you with a report detailing the results.

When it comes to maintaining your elevator in the long run, KONE DX Class elevators come with KONE 24/7 Connected Services built in, so we can use data gathered from your equipment to quickly identify and resolve any issues before they can cause a breakdown or service disruption.

Every project and every building is different, so there’s no one-size-fits-all approach to maintenance. When you choose KONE as your maintenance partner, you’ll benefit from a tailored maintenance plan for every single piece of equipment in your building.

You can also access performance, maintenance, breakdown, and repair data for your equipment using the KONE Online service.

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Get in touch

You can use the form below to tell us more about how we can help you. One of our team will be in touch as soon as possible.

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If you're requesting a service call out or repair please contact KONE’s 24/7 Customer Care Centre on 1300 362 022. For general enquiries, please fill in the form below.




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My query is about *|Installing new equipment in a new building|Installing new equipment in an existing building|Repairing or upgrading existing equipment|Maintenance|24/7 Connected Services|Other
Equipment/service type *|Elevators|Escalators|Autowalks|Doors|Advanced People Flow solutions 


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