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KONE is closely monitoring the ongoing situation for our customers, suppliers and staff around the world. In Australia and New Zealand, we have teams at all levels of the organisation managing the safety of our people and our operations that serve you, our customers.
Continuing to serve you
In New Zealand, our maintenance operations have been categorised as essential services by the government. We will continue to provide essential maintenance and repairs services to facilities that are active during the shut down period.
At KONE, our mission is to improve the flow of urban life. Following the outbreak of COVID-19, we have implemented internal processes and business continuity plans to protect our people, prevent the spread of the virus while minimising the disruption for our customers and this includes:
- informing and preparing our technicians for enhanced procedures and the use of specialised personal protective equipment (PPE) in certain buildings
- working closely with our KONE logistics teams globally to minimise this impact and are contacting all affected customers to discuss their on-going projects
- encouraging our office-based staff to work remotely while coordinating with our large team of field operatives to ensure that we’re able to provide continued service