A Leap Towards Sustainability
| For Future Generations | Your Time Respected | Enhanced Uptime |
|---|---|---|
| By leveraging over-the-air maintenance and repair capabilities, KONE Remote Service significantly reduces the need for on-site interventions, thereby cutting down on emissions associated with travel. | KONE Remote Service minimises disruptions and ensures that building owners and managers can focus on more critical tasks. The system proactively identifies potential issues before they escalate, offering a hassle-free experience. | With a 55% reduction in customer-reported faults and the capability to perform remote rescues in as little as one minute, this service ensures that elevators are always operational, thereby enhancing user convenience and safety. |
Giving you peace of mind
KONE’s commitment to providing the best care for elevators is evident through its continuous software updates. These updates are carried out during off-peak times to minimise disruptions and include the latest features and cybersecurity enhancements, ensuring optimal performance and safety.
Our team of experts can perform remote actions to troubleshoot and fix issues quickly. Remote monitoring and validation of equipment status, combined with frequent operational performance tests, allow for immediate responses to any anomalies detected.
KONE Remote Service includes a suite of functionalities designed to maintain and enhance elevator performance:
| Remote Software Update | Remote Test Sequence | Remote Car Call | Remote Restart |
|---|---|---|---|
| Ensures the elevator is equipped with the latest features and security patches, all executed safely when the elevator is not in use. | Identifies minor deviations and validates equipment performance without interrupting regular operation. | Provides real-time validation of the elevator’s operational status, facilitating faster troubleshooting. | Allows for immediate resolution of certain malfunctions and can be used for remote rescues, significantly reducing downtime. |
Ensuring Safety and Compliance
All remote actions performed by KONE are meticulously tested and validated to ensure they do not override any mechanical safety features. The actions are approved by local authorities and are carried out by trained KONE experts, ensuring the highest standards of safety and compliance.
While many issues can be resolved remotely, KONE experts are always ready to provide on-site support when needed. This hybrid approach ensures that all maintenance needs are met promptly and efficiently.
Discover how KONE Remote Service can transform your building’s elevator maintenance. Embrace the future of elevator care today. Contact us today